Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the Light Launch website, quote forms, customer portal, appointment forms, SMS/text message program, and related services (collectively, the "Services") provided by Light Launch ("Light Launch," "we," "us," or "our"). By using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and able to enter into a binding contract to use the Services. The Services are not directed to children under 13, and we do not knowingly collect information from children under 13.

2. Description of Services

Light Launch provides homeowners and prospective customers with quote requests, project designs, appointment scheduling, project updates, payment and deposit processing, customer support, and related communications. We may add, modify, or discontinue features at any time.

3. Accounts and Information

You agree to provide accurate, current, and complete information when interacting with the Services and to keep that information up to date. You are responsible for activity that occurs in connection with information you submit (for example, your phone number, email address, and property address).

4. Communications

By providing your contact information, you authorize Light Launch to contact you about your quote, appointment, project, account, payments, deposits, and support requests using the contact methods you provide, including email, phone, and (if you opt in) SMS/text message.

5. SMS/Text Message Terms

Program description. If you opt in, the Light Launch SMS program sends transactional and conversational messages. For Light Launch account holders (installers and their representatives), these include account and onboarding help, product updates and tips, new lead and service notifications, billing and payment confirmations, and customer support. For homeowners and prospective customers, these relate to your quote request, appointment, project updates, customer support, account activity, payment or deposit confirmations, and limited follow-up reminders.

How to opt in. You may opt in by submitting your mobile phone number through a Light Launch web form, quote form, customer portal, or appointment form that includes a clear consent disclosure, or by texting a Light Launch keyword to a Light Launch number, or by providing express consent to a Light Launch representative.

Message frequency. Message frequency varies based on your interaction with Light Launch.

Message and data rates. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details.

Opt out — reply STOP. You may opt out of the SMS program at any time by replying STOP to any message from Light Launch. After you send STOP, we will send you a one-time confirmation message and will not send you SMS messages from that program again unless you opt back in.

Help — reply HELP. For help, reply HELP to any message from Light Launch, or contact us at support@lightlaunch.ai.

Supported carriers. The SMS program is available on most major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.

Consent is optional. SMS consent is not a condition of purchase. You can request a quote, book an appointment, make a purchase, or use the Services without agreeing to receive SMS messages.

No mobile information sharing. No mobile information, including phone numbers and SMS opt-in consent, will be shared, sold, rented, or transferred to third parties, affiliates, or lead generators for marketing or promotional purposes. See our Privacy Policy for full details.

6. Payments and Deposits

Payments and deposits processed through the Services are handled by third-party payment processors. By submitting payment, you authorize the applicable charge and represent that you are authorized to use the payment method. Refunds, if any, are subject to the terms communicated to you at the time of payment and to our refund practices.

7. User Conduct

You agree not to use the Services to: (a) violate any law or third-party right; (b) submit false, misleading, or fraudulent information; (c) interfere with or disrupt the Services or related infrastructure; (d) attempt to gain unauthorized access to any part of the Services; or (e) send unsolicited messages or content through the Services.

8. Intellectual Property

The Services, including all text, graphics, logos, software, designs, renders, and other content provided by Light Launch, are owned by Light Launch or its licensors and are protected by intellectual-property laws. You may not copy, modify, distribute, sell, or create derivative works from the Services except as expressly permitted in writing by Light Launch.

9. User-Submitted Content

You retain ownership of information and materials you submit (for example, project details, photos, and contact information). You grant Light Launch a non-exclusive, worldwide, royalty-free license to use, store, reproduce, and process that content as necessary to provide and improve the Services and to comply with law.

10. Third-Party Services and Links

The Services may include links to or rely on third-party services (for example, payment processors, mapping providers, mailing vendors, and analytics providers). Light Launch is not responsible for the content, practices, or availability of third-party services.

11. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. LIGHT LAUNCH DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LIGHT LAUNCH AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING OUT OF OR RELATING TO THE SERVICES, EVEN IF LIGHT LAUNCH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. LIGHT LAUNCH'S AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO LIGHT LAUNCH IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER.

13. Indemnification

You agree to defend, indemnify, and hold harmless Light Launch and its officers, employees, and agents from any claim, liability, damage, loss, or expense (including reasonable attorneys' fees) arising out of or related to your use of the Services, your content, or your violation of these Terms.

14. Termination

Light Launch may suspend or terminate your access to the Services at any time, with or without notice, including for violation of these Terms. You may stop using the Services at any time. Provisions intended to survive termination (including intellectual-property, disclaimers, limitation of liability, indemnification, and governing law) will survive.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services will be resolved in the state or federal courts located in Erie County, New York, and you consent to the personal jurisdiction of those courts.

16. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of the Services after a change constitutes acceptance of the updated Terms.

17. Contact

If you have questions about these Terms, contact us at:

Light Launch
Email: support@lightlaunch.ai
Website: https://lightlaunch.ai