LIGHT LAUNCH

Privacy Policy

Version 2026-05-01 · Effective May 1, 2026

Note: This is a working draft. Before public launch, this text will be reviewed by counsel. If you have questions about how your data is handled, please reach out to us through the support button inside the app.

1. What This Policy Covers

This Privacy Policy explains how Light Launch ("we", "us") collects, uses, and shares information when you use our service. It applies to anyone who creates an account or uses the Light Launch app.

2. Information We Collect

Information you provide directly

Account details: email address, password, name, company name
Business details: address, phone, brand assets, pricing settings
Customer data: addresses you look up, contact info you save, notes you write
Payment details (processed by Stripe — we don't store full card numbers)
Support tickets you submit, including any context you include

Information we collect automatically

Device info: browser type, operating system, IP address
Usage data: pages visited, features used, timestamps
Authentication tokens and session cookies (required to keep you logged in)

Information from third parties

Google Street View images and metadata for addresses you process
Google Gemini-generated render images based on those Street View images
Lead enrichment data from BatchData (when you opt in to enrichment)
Payment status from Stripe

3. How We Use Information

To provide and improve the Service
To authenticate your account and prevent abuse
To process payments and manage subscriptions
To respond to support requests
To send transactional emails (account verification, order confirmations, etc.)
To send product updates (you can opt out)
To comply with legal obligations

4. How We Share Information

We don't sell personal information. We share data only in these cases:

Service providers who help us run the platform: Supabase (database/auth), Stripe (payments), Resend (email), Google (rendering, maps), BatchData (lead enrichment), FedEx Office (print fulfillment).
Other users in your company can see data scoped to your company (renders, customers, jobs, orders) per the access-control rules built into the app.
Print fulfillment — when you order physical postcards or door hangers, the design files and any shipping address you provide are shared with FedEx Office (or another print partner) for fulfillment.
Legal requirements — if required by law, court order, or to protect our rights and the rights of users.
Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred subject to standard confidentiality protections.

5. Customer Data You Upload

When you upload or save customer information (homeowner names, addresses, phone numbers, email addresses), you become the "controller" of that data and we act as the "processor" on your behalf. You are responsible for:

Having a lawful basis to collect and process that information
Honoring data-subject rights (access, deletion, etc.) under applicable law
Honoring opt-outs from direct mail and electronic marketing (CAN-SPAM, TCPA, GDPR, etc.)
Notifying us if a data subject exercises their rights against your account

6. Data Retention

We retain your account data while your account is active. After cancellation, we keep your data for up to 60 days in case you reactivate, after which it is deleted from our active systems. Backups may persist for an additional 30 days. Some data may be retained longer if required by law (for example, billing records).

7. Security

We use industry-standard security practices including encrypted connections (TLS), encrypted storage at rest (managed by Supabase), and access controls. No system is perfectly secure; you use the Service at your own risk.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data
Request a portable copy of your data
Withdraw consent for processing
Lodge a complaint with a data-protection authority

To exercise these rights, contact us through the support button inside the app.

9. Children's Privacy

The Service is not directed to people under 16. We don't knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we'll delete it.

10. International Users

The Service is operated from the United States. If you access it from outside the U.S., your information will be transferred to and processed in the United States, which may have different data-protection laws than your country.

11. Changes to This Policy

We may update this Policy. When we do, we'll update the version date at the top of this page and require you to re-acknowledge on your next login. Continued use of the Service after a material change constitutes acceptance.

12. Contact

Questions about your data or this Policy? Contact us through the support button inside the app or call us at +1 (716) 458-6555.

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